FAQ
Order Related
Where can I check my order details?
You can view your order details by logging into your account on our website www.theindianethnicco.com. Once you login you will see an option called - My Orders, where you can view all your past orders.
Alternatively, a confirmation of the order will be sent to your registered WhatsApp Number & Email after placing the order.
Can I change my address after placing the order?
Yes, you can change the delivery address as long as your order has not been shipped. Once the order has been shipped, it is not possible to modify the delivery address.
If you wish to change the address to an international location, the customer will be responsible for paying the shipping fees associated with the change. However, if you have placed an order with international shipping and would like the delivery to be made in India instead, the shipping fees will be refunded in the form of a Store Credit.
For further assistance, please contact us via email at hello@theindianethnicco.com or through WhatsApp/call at +91 88509 36455.
I have received only a part of my order. Where is the rest of my order?
Sometimes we dispatch whatever we have ready so as to decrease your waiting time. Also since every product has a different shipping timeline, we may ship the order in batches.
To know about your order status you can get in touch via email on hello@theindianethnicco.com or Whatsapp/call -+91 88509 36455
Product Related
How do I care for my products?
Our garments are like works of art, hand block printed with special dyes with love because of which they might bleed initially, don't worry it's temporary and a part of their artistic nature.
1. Avoid mixing darker tops with lighter bottoms to prevent any unexpected colour blending.
2. If you're planning to show off your new attire in high-sweat zones, we recommend opting for another equally stunning ensemble.
3. We suggest Dry Cleaning but gentle hand washing with a mild detergent will also do the trick.
4. During the first few washes, wash them separately.
5. Skip the washing machine.
6. Gentle dry them inside out in a shaded area.
We take great pride in the unique character of our handcrafted products. They may have slight irregularities, but that's what makes them truly one-of-a-kind!
Where can I find the Size Chart?
The Size chart is available for all products. Garment measurements are mentioned in the size chart. We are a size inclusive brand. We make all sizes from XS-6XL without any extra charges.
However, due to certain limitations size XS, 5XL & 6XL are eligible only for prepaid orders.
What if an item is out of stock? When will it be restocked?
Please sign up for the “notify me when restocked option” which you will find under the sold out item. We cannot give you a certain timeline for the restock. If and once it is restocked you will receive an email about the same.
Are all your products handmade & naturally dyed?
Yes, almost all our products are handmade by National award winning artisans of India and naturally dyed.
The colour of the product I received is slightly different from the images. Why?
The photos of every product are clicked in different light settings. We try to take pictures in a setting that is the closest to what the product looks like in reality. However, there are times when the camera lens cannot match the perspective of the eye and thus slight colour differences are unavoidable. Since our products are also not machine made in large quantities but in fact made by an artisan and in small batches, each batch could have a slight difference in the shade of the colour due to the human involvement in the process.
The print has irregularities. Why?
Since our products are not machine made in large quantities but in fact made by an artisan and in small batches, each batch could have a slight difference in the print due to the human involvement in the process.
They may have slight irregularities, but that's what makes them truly one-of-a-kind!
Shipping Related
Where can I check my order details?
You can view your order details by logging into your account on our website www.theindianethnicco.com. Once you login you will see an option called - My Orders, where you can view all your past orders.
Alternatively, a confirmation of the order will be sent to your registered WhatsApp Number & Email after placing the order.
Can I change my address after placing the order?
Yes, you can change the delivery address as long as your order has not been shipped. Once the order has been shipped, it is not possible to modify the delivery address.
If you wish to change the address to an international location, the customer will be responsible for paying the shipping fees associated with the change. However, if you have placed an order with international shipping and would like the delivery to be made in India instead, the shipping fees will be refunded in the form of a Store Credit.
For further assistance, please contact us via email at hello@theindianethnicco.com or through WhatsApp/call at +91 88509 36455.
I have received only a part of my order. Where is the rest of my order?
Sometimes we dispatch whatever we have ready so as to decrease your waiting time. Also since every product has a different shipping timeline, we may ship the order in batches.
To know about your order status you can get in touch via email on hello@theindianethnicco.com or Whatsapp/call -+91 88509 36455
Returns Related
Where can I check my order details?
You can view your order details by logging into your account on our website www.theindianethnicco.com. Once you login you will see an option called - My Orders, where you can view all your past orders.
Alternatively, a confirmation of the order will be sent to your registered WhatsApp Number & Email after placing the order.
Can I change my address after placing the order?
Yes, you can change the delivery address as long as your order has not been shipped. Once the order has been shipped, it is not possible to modify the delivery address.
If you wish to change the address to an international location, the customer will be responsible for paying the shipping fees associated with the change. However, if you have placed an order with international shipping and would like the delivery to be made in India instead, the shipping fees will be refunded in the form of a Store Credit.
For further assistance, please contact us via email at hello@theindianethnicco.com or through WhatsApp/call at +91 88509 36455.
I have received only a part of my order. Where is the rest of my order?
Sometimes we dispatch whatever we have ready so as to decrease your waiting time. Also since every product has a different shipping timeline, we may ship the order in batches.
To know about your order status you can get in touch via email on hello@theindianethnicco.com or Whatsapp/call -+91 88509 36455
Customer Service
Where can I check my order details?
You can view your order details by logging into your account on our website www.theindianethnicco.com. Once you login you will see an option called - My Orders, where you can view all your past orders.
Alternatively, a confirmation of the order will be sent to your registered WhatsApp Number & Email after placing the order.
Can I change my address after placing the order?
Yes, you can change the delivery address as long as your order has not been shipped. Once the order has been shipped, it is not possible to modify the delivery address.
If you wish to change the address to an international location, the customer will be responsible for paying the shipping fees associated with the change. However, if you have placed an order with international shipping and would like the delivery to be made in India instead, the shipping fees will be refunded in the form of a Store Credit.
For further assistance, please contact us via email at hello@theindianethnicco.com or through WhatsApp/call at +91 88509 36455.
I have received only a part of my order. Where is the rest of my order?
Sometimes we dispatch whatever we have ready so as to decrease your waiting time. Also since every product has a different shipping timeline, we may ship the order in batches.
To know about your order status you can get in touch via email on hello@theindianethnicco.com or Whatsapp/call -+91 88509 36455
Payment
Where can I check my order details?
You can view your order details by logging into your account on our website www.theindianethnicco.com. Once you login you will see an option called - My Orders, where you can view all your past orders.
Alternatively, a confirmation of the order will be sent to your registered WhatsApp Number & Email after placing the order.
Can I change my address after placing the order?
Yes, you can change the delivery address as long as your order has not been shipped. Once the order has been shipped, it is not possible to modify the delivery address.
If you wish to change the address to an international location, the customer will be responsible for paying the shipping fees associated with the change. However, if you have placed an order with international shipping and would like the delivery to be made in India instead, the shipping fees will be refunded in the form of a Store Credit.
For further assistance, please contact us via email at hello@theindianethnicco.com or through WhatsApp/call at +91 88509 36455.
I have received only a part of my order. Where is the rest of my order?
Sometimes we dispatch whatever we have ready so as to decrease your waiting time. Also since every product has a different shipping timeline, we may ship the order in batches.
To know about your order status you can get in touch via email on hello@theindianethnicco.com or Whatsapp/call -+91 88509 36455
Need help?
Where can I check my order details?
You can view your order details by logging into your account on our website www.theindianethnicco.com. Once you login you will see an option called - My Orders, where you can view all your past orders.
Alternatively, a confirmation of the order will be sent to your registered WhatsApp Number & Email after placing the order.
Can I change my address after placing the order?
Yes, you can change the delivery address as long as your order has not been shipped. Once the order has been shipped, it is not possible to modify the delivery address.
If you wish to change the address to an international location, the customer will be responsible for paying the shipping fees associated with the change. However, if you have placed an order with international shipping and would like the delivery to be made in India instead, the shipping fees will be refunded in the form of a Store Credit.
For further assistance, please contact us via email at hello@theindianethnicco.com or through WhatsApp/call at +91 88509 36455.
I have received only a part of my order. Where is the rest of my order?
Sometimes we dispatch whatever we have ready so as to decrease your waiting time. Also since every product has a different shipping timeline, we may ship the order in batches.
To know about your order status you can get in touch via email on hello@theindianethnicco.com or Whatsapp/call -+91 88509 36455