Shipping Policy


FREE SHIPPING WITHIN INDIA

Where All Do We Deliver?

We deliver to all and any postal address around India. Courier companies do not deliver to P.O.Box address, so we request you to provide a full street address with pin code/zip code.

No deliveries are made on Saturdays and Sundays in most cities as they follow a 5-day work culture. Sometimes we can try to organize deliveries on Saturdays also at some extra cost on a case-to-case basis.

Further, deliveries are generally made during normal working hours of courier companies and these vary from country to country.

Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner does not make any pick-ups on those days.

For international shipments, the parcel may be left at the door if someone is not there to receive the package or no one answers the doorbell.

Our courier agents will not be able to provide sign confirmation of delivery made in such cases. To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.

Also, please be aware that all shipments to any Hotels / Colleges / Schools / Hostels are placed at the customer’s risk. If the school’s warden does not accept your package or it is refused for any reason, we will under no circumstances issue a refund or credit to the customer’s account, nor shall we attempt re-shipment of the same order.

The courier company will try 2 times to deliver the parcel for international shipment after that customer will have to pick up the parcel from your relative courier office in your area and the charges will be borne by the customer.

Shipping Cost for International Orders

International shipping and handling rates are based on the size or the value of your order whichever is higher.

Transit Times

If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.

Transit Risk

We ship all parcels as fully insured at no extra cost to customers. If the courier company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But DC Fashion will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at the customer’s address by a postal / courier agency.

Shipment and Tracking Details

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with the expected date of delivery.

Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites. Please report us within 24 hours, if you find any gap with respect to the parcel delivery.

Please do ensure to track the order delivered email triggered from our side once the item is delivered. The email gets triggered as soon as we have the update from our courier partners. In case, you have not received the product within 5 working days after receiving the tracking details from us, please do track the shipment once at your end or, do touch base with us in case the tracking details lack any clarity.

For any discrepancy concerning delivery, we will not be able to entertain any case reported post 48 hours of the delivery or, post 48 hours of receiving the order delivered mail from our side.

Address Change Requests

Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may email us your alteration request and the needful will be done.

Multiple Address Order

Currently, this option is not available. However, if you want to send the product to different addresses, you can place multiple orders.

Incorrect or Incomplete Address

Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees. Please make sure your shipping address is correct.

In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.

Shipping Time

For each item, we have mentioned the time to ship along with the item image. These are only indicative and approximate values, and items can be shipped earlier or later on a case-to-case basis depending on availability and other factors.

It is advisable to Email us with the item codes to get a more accurate time to ship estimates. In most cases, your order will be processed within 48-72 hours of your placing it. You can expect to receive your order, on average, within 7 -15 business days of placing the order.

And in case there is a delay in Shipping?

The “Availability” as mentioned on our website against each item is an approximate count of days it would take to dispatch the order from our warehouse. If for any reason, there is going to be a delay in shipping because an item is ‘Out of Stock’ or if there is an unusual delay in filing an order, we will notify you by email. We may also choose to deliver your order in multiple consignments (for multiple item orders with differing “Availability”). In some cases, we would offer to refund you for the unfulfilled part of the order in case of our inability to resolve the order within a reasonable period.

At times, due to situations beyond our control or due to natural calamities like Snowfall, Flood, earthquakes, Covid, tsunamis, etc. delays may occur. Refund, Returns, Replacement & Exchange would not be entertained in case of such scenarios. However, benefits such as Store Credit would be provided on a case-to-case basis. These can be used for future shopping on the site.

VAT & Customs Duties

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process but may be charged to you by the respective country government. International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility.

The courier company may also charge some additional service charges over and above custom duty on a case to case basis.

Billing Address and Shipping Address

Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.

What happens if my order is lost in transit?

If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any questions about our shipping policies, please email Us.

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